Part 1: The First Step – Lead with Presence1. The Center of Our Lives2. The Power of Mindfulness3. Relational Awareness
Part 2
Part 2: The Second Step – Come from Curiosity and Care4. The Blame Game5. Where are you coming from6. Don’t Let the Call Drop
Part 3
Part 3: The Third Step – Focus on What Matters7. Getting Down to What Matters8. Emotional Agility9. Enhancing Empathy and Inner Resilience10. How to Raise an Issue Without Starting a Fight11. If You Want Something, Ask for It
Part 4
Part 4: Bringing it all together12. The Flow of Dialogue13. Running the Rapids14. Conclusion – Charting your CourseSummary of PrinciplesUseful Communication Phrases